FAQs

What is JivaCouture.com?

Jiva Couture or JIVA is an e-commerce retailer for authentic Indian designer fashion. Our goal is to provide you with a high end luxury shopping experience and the latest trends and collections offered by the designer we carry. 

Where does JivaCouture.com get its products from?

All of our products are sourced from our Indian-based designers and we work with them to showcase their latest collections.

Are your products authentic?

Yes! Jivacouture.com is an authorized e-commerce retailer for all of the brands advertised on our website. We provide our customers with a guarantee that our products are 100% authentic and come directly from the designer.

How do I place an order?

Once you have found a product that you would like to purchase, select your size from the drop down menu and click on the “ADD TO BAG” button located directly below. You may then review the items in your shopping bag by clicking on “SHOPPING BAG” in the top right corner of the page. If you would like to remove an item from your shopping bag, click on the “X” to the right of the item. You may also change the quantity of the number of pieces you would like of the same piece. Once you are satisfied with your purchase, click “PROCEED TO CHECKOUT” for payment and shipping instructions. Once your order is submitted, you will receive a confirmation email from use along with an invoice.

You may also select the “Custom” option if you would like to order an item according to your unique measurements. Please note that although we strive to ensure that the garment is made as close as possible to the measurements you have provided during a custom order, we cannot guarantee 100% accuracy. Please refer to the Custom Measurement Order section for more details.

What methods of payment can I use?

Jivacouture.com accepts Visa, MasterCard, AMEX, Discover and Paypal, which allows you to pay with both debit and credit cards.

Which size should I choose?

Within the product details page, there will be a link to an international size guide. Choose the size that best matches one of these categories. Alternatively, you may also choose “Custom” which will take you to our measurement guide and allow you to enter exact measurements. Please refer to the “Custom Measurement Order section in our Terms and Conditions for this option.

Please keep in mind that sizes can vary greatly from designer to designer. The sizing chart is simply a guide. If you have any specific questions, please email us at [email protected] and we will do our best to help you.

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. There may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

Do I need to set up an account to place an order?

Yes, in order to checkout you must first register and open an account. Once you register with us, you will be able to enjoy the benefits of being the first to know of any promotions or sales on jivacouture.com and keep updated through newsletters of the latest trends. You will also be able to track in real time any packages that are being shipped to you by us. Browsing products does not require account registration.

How can I change my account details?

Simply login by clicking on the icon at the top left corner of the page. You may change your address, add multiple addresses, change your measurements, change your credit card details and update your wishlist. Click on “Edit” within the appropriate section you wish to update.

How do I check the status of my order?

Once logged into your account, click on My Account and select the “My Orders” tab. The details of your order will be visible here.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order if it has already been submitted for processing.

How do I cancel my order?

Orders can only be canceled within 24 hours of submittal. If you wish to cancel your order, send an email to [email protected] indicating your order number. Once your request is approved, we will refund your payment right away. Please note that it may take up to 7 business days to get your money back. After 24 hours your order has begun processing, and a refund cannot be given, you may still be eligible to receive an account credit.

I am not satisfied with the garment that I have received. Can I return it?

Ready to wear and in stock garments are eligible for return as long as you get the garment to us within 7 days of receiving it. Custom ordered garments or garments that have been altered are final sale and are not eligible for return. Please refer to our Terms and Conditions for further details.

If I return something, will I get my money back?

If your item is eligible for return, you will receive an account credit toward a future purchase. Please refer to our Terms and Conditions for further details.

Can I change the shipping destination once my order has been dispatched?

No, unfortunately once an order has been dispatched, the shipping destination cannot be changed. Before making an order, please take careful note of the delivery time mentioned in the product details page and ensure you provide an appropriate address accordingly.

Can my billing address and shipping address be different?

Yes, the billing and shipping address can be different. However, we do not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.

The product I want is sold out. Can I still order it?

If a product you like is marked sold out, this means that it is currently not available by the designer. We make every effort to give our customers what they want. You can add this item to your wish list so we know you are interested. Be sure to check your wish list on a regular basis to know if the item is back in stock.

How long will it take for me to receive my garment(s)?

Each garment has a different delivery and processing time. Garments that are in stock should reach you within 7-10 business days. Garments not in stock and custom order garments can take up to 8 weeks to deliver from the time your order is processed.

Do you ship internationally?

Yes. All products purchased on jivacouture.com are elgible for worldwide shipping. You may select your country from the drop down list while checking out. If you do not see your country, please contact us at [email protected] and we will do our best to help you.

Will I have to pay duties and taxes?

All products displayed are exclusive of duties and sales taxes.

Canadian customers will pay sales tax according to the province in which they reside (GST, PST, HST, etc.). This will be applied above and beyond the advertised price of the garment. For customers residing outside of Canada, you are liable for all import duties, customs and local sales taxes levied by the country you are in. Payment of these at the time of delivery is necessary to release your order from customs on arrival. Since customs duties amounts vary from country to country, we cannot provide you with an estimate of how much duties will be. You may contact your local customs border agency who may advise you based on the information you provide them.